Communication and Interpersonal Skills


Specific Purpose: Developing effective communication skills


INTRODUCTION
I.   Definition of interpersonal communication 
II.  Definition of interpersonal skills
III. Preview the body

BODY
I. Elements of interpersonal communication:
A. The communicators 
B. The message
C. Noise
D. Feedback
E. Context
F. Channel
II. List of interpersonal skills:
A. Verbal communication
B. Non-verbal communication
C. Listening skills
D. Negotiation
E. Problem solving
F. Decision making
G. Assertiveness            
III. Improving Communication:
A. Learn to listen
B. Be aware of other people’s emotions
C. Empathies
D. Encouragement
    
CONCLUSION
I.    Summarize main points
II.   Common barriers to effective communication
III.  Do you have any questions?
IV.   Thank you.


REFERENCES AND LINKS
http://www.skillsyouneed.com/ips/clarification.html